Vacancy

Crosshaven Carrigaline Credit Union Limit

Point Road, Crosshaven, Co. Cork

FULL TIME MEMBER SERVICE OFFICER

As a Member Services Officer, you will provide friendly, efficient, and accurate service to our members, supporting a range of financial transactions and administrative duties.

Key responsibilities

The position will require assisting members with all aspects of Credit Union Business while working as part of a team to provide administration and support in dealing with:

• Delivering an excellent member service across multiple delivery channels including in person, over the telephone and online.
• Deliver front-line services including lodgements, withdrawals, loan repayments and opening accounts
• Accurately and diligently handle cash, reconcile balances and account for any shortfalls/excess.
• Update member records and maintain database integrity
• Assist members with queries and explain our services
• Perform administrative tasks including scanning and filing
• Support team projects and credit union-wide initiatives
• Participate in ongoing training and development
• Operate within the risk and compliance frameworks to ensure adherence to all regulatory AML requirements policies and procedures.

The ideal candidate will have:

• Excellent attention to detail and administration skills.
• Experience working in a role within a credit union or similar financial institution ideal, but not essential as full training will be provided.
• Excellent customer service, interpersonal and communication skills.
• Ability to use discretion and sensitivity in dealing with members.
• Ability to make decisions and take responsibility.
• Knowledge and understanding of the ethos of Credit Unions.
• Working toward a qualification that satisfies Minimum Competency Code (MCC) is required, QFA/APA qualifications or equivalent are desirable. Should these qualifications not be attained, a willingness to work towards obtaining them upon commencement is required. Full training and support will be provided to assist in achieving this.
• Experience of the Progress system would be a distinct advantage.

Closing date for applications is Friday 25^th July 2025

How to apply:

Please forward a covering letter and CV to sean@croscarcu.ie

Or post to: Manager, Crosshaven Carrigaline Credit Union Ltd, Point Road, Crosshaven, Co Cork.

Crosshaven Carrigaline Credit Union Limited is an Equal Opportunities Employer.